Customer First: The Blueprint to Exceptional Service by Kay S - Launched on November 21, 2024
Customer First: The Blueprint to Exceptional Service is a masterclass in the art and science of delivering unparalleled customer experiences. Authored by Kavitha Srinivasan aka Kay S, a passionate serial entrepreneur, award-winning author, and global champion for diversity and inclusion - this book is a definitive guide to transforming customer service into a strategic advantage. Drawing from over three decades of experience across diverse industries, Kay shares her journey of building and scaling successful ventures that seamlessly blend profitability with purpose. Through actionable insights, real-world case studies, and innovative strategies, she reveals how businesses can foster loyalty, trust, and meaningful connections with their customers. As the Founder and CEO of multiple thriving enterprises and a visionary leader who inspires change, Kay combines her expertise in leadership, entrepreneurship, and storytelling to offer a practical yet inspiring roadmap for ...